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Know-How: The 8 Skills That Separate People Who Perform From Those Who Don't historical Olivia's in charge of theThe new grand theory of leadership by Ram Charan . . . The breakthrough book that links know howthe skills of people who know what they are doing with the personal and psychological traits of the successful leader. How often have you heard someone with a commanding presence deliver a bold vision that turned out to be nothing more than rhetoric and hot air? All too often we mistake the appearance of leadership for the real deal. Without a doubt,